Enchanted Christmas Castle

Frequently Asked Questions

Can you expedite shipping?

Unfortunately, no. We work with a print shop who ships your wrapping paper directly from their print facility. They do not offer expedited shipping at this time.

Why don’t you allow returns?

We do not offer returns because our business operates on a print-on-demand model. Once you place an order, we immediately work with our print shop to fulfill it. Since our costs are directly tied to the print shop, we can only offer refunds if they are willing to provide one. We are committed to ensuring your satisfaction, and if you encounter any issues with your order, please reach out to us, and we will do our best to make you happy.

Can I cancel my order?

Our order processing is highly automated, and we send orders to our printer within one hour of your purchase. Due to this rapid processing, we are unable to accommodate cancellations once the order has been submitted. We recommend reviewing your order carefully before finalizing it. If you have any concerns or issues with your order, please contact us.

Why don’t you allow returns?

We do not offer returns because our business operates on a print-on-demand model. Once you place an order, we immediately work with our print shop to fulfill it. Since our costs are directly tied to the print shop, we can only offer refunds if they are willing to provide one. We are committed to ensuring your satisfaction, and if you encounter any issues with your order, please reach out to us, and we will do our best to make you happy.

I need a bunch of wrapping paper, can I get a discount?

Send me a message and we can work out a discount for you (the bigger the order the bigger the discount!)

Is your paper rolled or folded?

All of our paper is shipped rolled up so there are no annoying creases in your beautiful paper when you receive it.

How is your paper shipped?

We ship all of our paper in sturdy cardboard boxes, rolled up and protected in plastic sleeves. Unfortunately we are not able to ship in postal tubes.